What owners say
Shipping
We ship every day. Orders placed before 1pm Mountain Time go out the same day, and anything later goes out the next day. You will get a tracking number by email when the parcel leaves us.
Standard shipping is free to US addresses and takes 3 to 5 business days once it ships. Orders over $80 upgrade to free Priority, 2 to 4 business days. Canada is $18 and most other countries are $25, calculated at checkout. Delivery times are carrier estimates, not guarantees.
Returns
You have 60 days from the day it arrives. If a formula turns out not to be right for your animal, email help@petessences.com for a return authorization number, then send it back unused and in its original packaging. We issue store credit for the amount you paid for the product, not counting shipping, and it is applied to your next order. Return postage is yours to cover.
If something arrives broken, or we sent the wrong thing, that one is on us. Send a photo and your order number and we will make it right.
Before you send anything back, it is worth writing to us anyway. Most of the time the answer is a different formula rather than no formula, and that conversation costs you nothing.
Not sure which formula?
Four questions about your animal: species, age, what changed, what you see. Then we will name the one or two essences worth starting with.
