FAQs

Spring water that has held flowers in sunlight, preserved with a small amount of brandy. That is the whole bottle.

It is not an essential oil, a herbal extract or a supplement. There is no scent, nothing sedating and nothing for the body to digest. Each essence is chosen for a particular emotional pattern, and a formula blends a few of them for one situation. More on how they work.

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Start with what you are actually seeing rather than a diagnosis. Pacing at night. Hiding from thunder. Licking a paw raw. Not settling in a new house. Every formula page lists the behaviors it was blended for.

If you would rather answer questions than read, the assessment takes about a minute and names one or two worth starting with. Or tell us about your animal and we will point you somewhere.

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Yes. Two together is common: one for the trigger, one for how they are feeling in the meantime. Anxiety and Fear alongside Cystitis, say, or Elder Comfort alongside Arthritis and Achy Pain.

Give each one separately rather than mixing them in the same dropper, and keep to the same times of day. Past two at once it gets hard to tell what is helping, so we would rather you run two well than four vaguely.

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No. There is nothing sedating in the bottle.

What people tend to describe is the same animal with less of the edge. Settling faster. Recovering quicker after something startles them. Sleeping through the night. If you are looking for a knocked-out dog, this is not that, and we would rather say so up front.

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Anxiety and Fear is the usual starting point, and it is the formula most of our stockists carry. For storms specifically there is Thunder Storms, given through the season rather than only in the moment.

Emotional Stability is often paired with either one for an animal who picks up on everything around them, including your own mood.

Alongside that, it is worth looking at what is driving it. Whether the anxiety tracks a change in routine, how much exercise and mental work they are getting, and what they are eating. Essences work best sitting on top of those things rather than instead of them.

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Four drops, two to four times a day.

The same four drops whether you have a four pound kitten or a hundred pound dog. It is about frequency, not size, and that is the part people most often get backwards.

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Straight in the mouth, on a treat, or on their food. You can also put them on a paw pad or the tip of an ear.

Water bowls work too, but you cannot be sure who drank what, so for a reliable dose go direct.

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Spread the doses through the day rather than stacking them. Morning and evening is the easy rhythm to keep, and most people who see results are the ones who managed to stay consistent.

For something that comes and goes, like storms or a car journey, give it in the run-up rather than only once it has started.

There is no course to finish. Keep going while it is helping and stop when you no longer need it.

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No. The formulas are gentle and will not do harm to an animal who does not need them.

If you want to be sure the right one is getting a consistent dose, give the drops directly rather than into a shared bowl or a fountain, especially if one of them is a light drinker.

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They work gradually rather than all at once, so this is a question of weeks rather than minutes.

What tends to shift first is small. Settling more easily. Less pacing. Better sleep. Recovering faster after a fright. Those changes are easy to miss when you live with the animal, so it is worth writing a line down every few days.

If nothing has moved after a month of consistent use, write to us. Often the answer is a different formula, and we would rather help you land on the right one than have you keep buying the wrong one.

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Flower essences are gentle, and they are commonly used alongside prescriptions, because they support how an animal is feeling rather than acting on the body the way a drug does.

That said, your vet knows your animal's full picture and we do not. Please mention the essences at the next appointment, particularly for anything long term. We would never suggest changing or stopping a prescription.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

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They are widely used across all of those, and the dosing does not change.

As always, anything sudden, painful or getting worse is a call to your vet first.

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It is the preservative. Flower essences are essentially water holding a pattern, and without something to stabilize them the water would spoil. A small amount of brandy is the traditional answer and it is what keeps a bottle usable.

The amount in four drops is very small. If you would rather your animal did not taste it, put the drops on food or on a paw rather than straight in the mouth.

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No, and we would not want it to be.

Our formulas support emotional balance and the stress that comes with whatever your animal is going through. They are not a treatment for a diagnosed condition. If something is sudden, painful, or getting worse, call your vet, and use the essences alongside whatever they recommend.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

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We ship every day. If your order comes in before 1pm Mountain Time it goes out the same day, and anything later goes out the next day.

You will get a second email with a tracking number when the parcel leaves us.

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Once it ships, plan on 3 to 5 business days on our free standard USPS service and 2 to 4 business days on Priority, which is free on orders over $80.

We ship from Albuquerque, New Mexico, so the Mountain West and Southwest usually land at the fast end of those ranges and the East Coast at the slower end. Alaska, Hawaii and offshore addresses run longer.

These are carrier estimates rather than guarantees. USPS has been less predictable than usual lately, so we quote the cautious end.

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Within the United States, yes. Standard USPS shipping is free, 3 to 5 business days. Orders over $80 upgrade to free USPS Priority, 2 to 4 business days. Priority is $10 on smaller orders if you would rather have it sooner.

Outside the US, shipping is calculated at checkout. Full shipping details.

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Yes, to most countries. Canada is $18 and most other destinations are $25, shown at checkout.

Import duties and taxes are charged by your own country when the parcel arrives. We cannot collect or refund those, so they are yours to cover.

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It is in the shipping confirmation email, which is separate from your order confirmation.

Tracking numbers can take up to 24 hours to show their first scan, so an empty tracking page straight after the email is normal. If there is still nothing after that, send us your order number and we will look into it.

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Parcels sit still for a day or two more often than anyone would like, and most of them turn up. It is worth writing to us if tracking has not moved in 5 business days, or if the parcel is more than 3 business days past its expected window.

Send us your order number and we will chase it with USPS.

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Worth checking first: around the porch and side gate, with neighbors or building management, and the shipping address on your order confirmation in case a line was mistyped.

Parcels are also sometimes scanned as delivered a day before they actually turn up. If it still has not appeared after that, write to us with your order number and we will take it from there.

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Message us straight away with your order number and what needs to change, whether that is an address, an added formula or a cancellation.

Because we ship the same day on anything ordered before 1pm Mountain, the window is short. If we can catch it we will, and if we cannot we will tell you what your options are.

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That one is on us, not you. Glass sometimes loses an argument with the post. Send us a photo of the item and the packaging along with your order number and we will make it right, without asking you to pay to send anything back.

If a formula is missing rather than broken, check the packing slip first, as an order occasionally ships in two parcels.

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Write to us before you write it off. Tell us what you tried, for how long, and what did or did not shift. Very often the answer is a different formula rather than no formula, and that conversation costs you nothing.

If you would still rather send it back, you have 60 days.

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You have 60 days from the day your order arrives.

Email help@petessences.com with your order number and we will send you a return authorization number. Write that number on the outside of the package and send it back unused and in its original packaging.

Once it reaches us we issue store credit for what you paid for the product, not counting shipping, and it is applied to your next order. Return postage is yours to cover.

We chose 60 days deliberately, because essences take a few weeks to show what they are doing and a 30-day window would close right when you are still deciding.

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Then none of the above applies. If an order arrived broken, or we sent the wrong formula, send a photo and your order number and we will replace it or refund it. You are not paying postage to fix something we got wrong.

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In some places, yes. There is a list of stockists by state, with phone numbers and directions.

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We do. We work with pet shops, groomers, veterinary clinics, shelters and holistic wellness stores. Terms and the application are on the wholesale page.

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