Our policy lasts 60 days. If 60 days have gone by since your online purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Guarantee: You may return any product for any reason within 60 days of receipt for a full store credit equal to the amount paid for the product (not including shipping charges). The store credit will be automatically applied to your next order.
Return Procedure: You must request a return authorization number before returning the product in order to receive store credit. You can request a return authorization number by filling out our return request form or calling us at 575-586-1607 or use our contact form. Please make sure to indicate your order number if possible, and the item(s) you wish to return. We will provide you with a return authorization number, which you must write on the outside of the package containing your returned item(s) and send to:
The customer is responsible for all return shipping charges.
Mis-shipment: If you have received an incorrect item, please fill out our return request form or call us at 575-586-1607, respond to your order email or use our contact form. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 60 day return policy period.
Exchanges: Ordered the wrong item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Cancelled Orders: Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less a restocking fee of $15.