Return Policy

60 day guarantee

You have 60 days from the day your order arrives to send something back. We chose 60 rather than 30 on purpose: flower essences take a few weeks to show what they are doing, and a shorter window would close right when you are still deciding.

How to start a return

Email help@petessences.com with your order number and we will issue you a return authorization number. Write that number on the outside of the package and send the item back, unused and in its original packaging, to:

Pet Essences
8100 Wyoming Blvd NE STE M4 #366
Albuquerque, NM 87122

Items sent back without a return authorization number cannot be accepted.

What you get back

Approved returns are issued as store credit for the amount you paid for the product, not counting shipping. Credit is applied to your next order and does not expire. Return postage is yours to cover, and shipping charges are not refundable.

If the problem is our mistake

None of the above applies. If an order arrived broken, or we sent the wrong formula, email help@petessences.com with a photo and your order number. We will replace it or refund it, and you will not be asked to pay postage to fix something we got wrong. Please tell us within 60 days of delivery.

Exchanges

The quickest route is to order the formula you want and return the one you do not, using the process above.

Cancellations

We ship the same day on anything ordered before 1pm Mountain Time, so the window is short. Email us straight away with your order number and we will catch it if we can.

Before you send anything back

It is worth writing to us anyway. Tell us what you tried, for how long, and what did or did not shift. More often than not the answer is a different formula rather than no formula, and that conversation costs you nothing.

Questions: help@petessences.com or +1 505-502-5389.